How to Order Flower Delivery in Chiang Mai
Ordering with Lanna Bloom starts on our website. We've put real care into the checkout so it stays clear and comfortable for everyone — and it's the required first step for all standard bouquets.
After you place the order, please contact us on LINE, WhatsApp, or Telegram and send your order number or order link. We'll confirm availability and delivery details there, and keep everything in one place.
Sending your order number or link helps us find your order instantly and coordinate smoothly — especially if we need a quick confirmation from you or the driver needs help with delivery details.
For custom requests and special occasions, you can start in chat. For standard bouquets, we recommend starting with the website order.
Overview
- Choose a bouquet on the website
- Fill checkout details (recipient, address, date/time, note, message card)
- Place the order → get an order number + order link
- Contact us in chat to confirm availability and final details
- Pay after confirmation (PromptPay/bank transfer; Stripe)
- Delivery during working hours 08:00–20:00
Step-by-step
1) Place an order on the website
Browse bouquets and choose the one you want. Then complete checkout with:
- Recipient name (and phone if available)
- Delivery address (home / condo / hotel / hospital)
- Delivery date and preferred time window
- Note for the driver (building, floor, room, landmarks, parking)
- Message card text (optional)
When you place the order, you will receive an order number and an order link.
2) Contact us to confirm
Next, message us here:
Please send your order link or order number first.
This is how we find your order instantly and confirm everything without confusion.
What to send in chat (copy checklist)
Required
- Send Hi (to Lanna Bloom on LINE, WhatsApp, or Telegram)
- Send order link or order number
Strongly recommended
- Driver notes (landmark, parking, gate code, lobby rules)
- Recipient phone number (if available)
Why this matters: If the driver can't find the location or access is restricted, these details help us coordinate quickly and avoid delivery delays.
For our Refund, Cancellation & Replacement Policy, read here.
Same-day delivery and the 18:00 cutoff
We deliver during working hours 08:00–20:00. Same-day delivery is possible when ordered early (subject to bouquet availability and delivery capacity).
Orders placed after 18:00 may be scheduled for the next day. Sometimes same-day is still possible, but it depends on stock and the delivery schedule.
If it's urgent, place the order and message us right away with your order number or link.
Payment
Payment happens after we confirm availability and final details in chat.
Available payment methods
- Thai PromptPay / bank transfer
- Stripe card payment (credit/debit cards, including international cards) — available for some orders
After confirmation, we'll tell you the payment option to use.
If you pay by bank transfer or PromptPay, please send a payment slip or screenshot in chat so we can confirm and proceed.
Delivery area
We deliver across Chiang Mai, including:
- Old City
- Nimman
- Santitham
- Hang Dong
- Mae Hia
- San Sai
- Mae Rim
- Nearby areas
Not sure if your address is covered? Send the location in chat with your order number or link.
FAQ
1) I placed an order — what should I do next?
Message us on LINE, WhatsApp, or Telegram and send your order link or order number. We'll confirm availability and final details, then share payment instructions.
2) Can I edit delivery details after ordering?
Often yes, if we haven't started preparation or dispatched the driver. Message us with your order number or link as soon as possible.
3) Can you deliver to hotels, condos, or hospitals?
Yes. Please include room or ward details if available, plus any access rules (lobby, reception, gate code). Hospitals may have delivery restrictions, so confirmation in chat is important.
4) Can I choose an exact delivery time?
You can choose a preferred time window. Exact timing depends on traffic and delivery routing, but we follow your window as closely as possible.
5) Can I add a message card?
Yes. Add it at checkout or send the text in chat. Keep it clear and short for the card.
6) What if the driver has trouble finding the address?
This is why we ask for driver notes and a phone number when possible. We'll coordinate in chat and help the driver reach the correct location.
7) What proof of payment do you need?
A transfer slip or screenshot is enough. Please include your order number or link in the message.
8) Changes, cancellations, refunds
If something changes, message us as soon as you can with your order number or link. Policy details are here: Refund / Replacement / Cancellation Policy.