Delivery Policy

1) Delivery service and hours

Lanna Bloom delivers flowers in every service zone shown on our website at checkout. Your selected zone determines coverage and any delivery fee.

Service hours: 09:00–20:00 (we do not offer night delivery as a scheduled window).

Same-day delivery: same-day orders are accepted until 20:00 Thailand time, subject to bouquet availability, delivery capacity, and route planning. Delivery may take place after 20:00. If same-day delivery is not possible, we will contact you to confirm the next available option, which may include delivery on the following day.

How to order: complete your purchase on the website. For custom designs, items not listed online, or extra details before you pay, message us on LINE or WhatsApp and we will walk you through the options.

2) Delivery zones and coverage

We deliver across the zones enabled at checkout. If you are unsure whether an address is served, please contact us before payment so we can confirm availability and any zone-specific fee.

3) Contact channels after you order

Paid website orders are processed automatically after successful payment. You do not need to confirm the order again in chat for it to move forward.

For delivery questions, missing details, custom requests, or issues after delivery, you can reach us via:

• LINE / WhatsApp (best for photos and longer conversations)
• The temporary order-page chat on your private order tracking link, when that feature is enabled

The order-page chat is a short-lived support backup. Message history is permanently deleted 2 hours after the order is marked delivered (the same window used for refund/replacement reports). It is not end-to-end encrypted and does not replace LINE or WhatsApp when you need to send photos.

Send your order number or order link so we can locate your order quickly. If you have not checked out yet and need a custom quote, start on LINE / WhatsApp.

4) Address and contact details

Customers are responsible for providing accurate delivery information, including:

• Recipient name (and phone number if available)
• Full address and any access details (building name, floor, room number)
• Delivery notes for the driver (landmarks, parking, gate codes, lobby rules)
• A Google Maps pin when the written address is hard to find

For a practical walkthrough of Thai address layers (amphoe, tambon, village) and how to share a useful pin, see how to give a clear flower delivery address in Chiang Mai.

If the address or access details are incomplete or incorrect, delivery may be delayed.

If the location you gave does not match the zone or address we agreed at checkout—for example the real drop-off is farther away, in a different zone, or needs a full reroute or second attempt—and that costs us extra, we will contact you to explain the situation. Any additional delivery or handling fee must be approved by you before we proceed (for example via chat and payment of the difference). If we cannot agree on the extra cost, options may include canceling the order subject to the cancellation rules below.

5) Delivery to condos, hotels, hospitals, and workplaces

We can deliver to condos, hotels, hospitals, and workplaces when access is allowed.

Please include any required details (room number, reception instructions, ward/unit, visitor rules). Some locations may restrict deliveries; in such cases we may need a contact person to receive the bouquet.

6) Recipient unavailable / delivery issues

Handover when the driver arrives. The customer who placed the order and the recipient share responsibility for having someone accept the bouquet promptly when the driver reaches the delivery address—or the agreed handover point (for example lobby, reception, or building entrance).

• Target: please meet the driver and take the flowers within 15 minutes of arrival, or within 15 minutes of the driver’s first successful contact with you or reception at that location, whichever applies.
• Maximum driver wait: our courier will not remain on site longer than 30 minutes in total while waiting for access, security checks, or handover. The 15-minute window is the standard we expect; on-site waiting must not exceed 30 minutes so other deliveries stay on schedule.
• If extra time on site is due to the customer or recipient (for example very slow lobby approval you could have arranged in advance, the recipient arriving late, or repeated missed calls after reasonable attempts), we reserve the right to charge an additional driver waiting or return fee. We will tell you the amount when we can, usually via chat, before or as soon as that cost is clear.

If the recipient is unavailable or the driver cannot access the delivery location:

• We will attempt to contact the customer/recipient using the provided contact details.
• If delivery cannot be completed, we may return the bouquet or arrange redelivery where possible.
• Additional delivery fees may apply for redelivery or changes caused by incorrect details, access restrictions, failed delivery attempts, or waiting beyond the limits above when the delay is not on our side.

7) Delivery timing and time windows

Customers can choose a preferred time window. Exact timing may vary due to traffic, weather, local conditions, and delivery routing. We will follow the requested window as closely as possible.

8) Proof of delivery

For quality and delivery confirmation, we may take a photo at the delivery location (for example: bouquet at reception, with the recipient, or at the door when permitted).

We will avoid capturing sensitive personal details when possible.

9) Delays and force majeure

Unexpected delays may occur due to traffic, heavy rain, road closures, local restrictions, or other events outside our control. In such cases, we will communicate updates via chat (LINE / WhatsApp or the temporary order-page chat when available).

10) Changes, cancellations, and refunds

If you need to change delivery details or cancel, contact us as soon as possible with your order number/link, or use the temporary order-page chat when it is shown. Changes or cancellations are handled based on preparation stage, assigned driver status, and delivery progress.

Once bouquet preparation or dispatch has started, full refunds may not be available. Additional costs may apply for rerouting or re-delivery caused by customer-requested changes after confirmation.

Please see: Refund / Replacement / Cancellation Policy.

Also see our Terms of Service for how temporary order-page chat works.

11) Peak celebration pricing

During major celebrations, flower costs, florist workload, and delivery demand increase significantly. Seasonal pricing applies when you order during the peak window and choose delivery in that same window. Orders placed before the peak window keep regular prices for peak delivery dates.

Valentine's Day

For orders placed and delivered 12–14 February:

• Regular prices increase by 30%
• Minimum order value: 2,000 THB (items + delivery)

Advance orders (placed before 12 February) for delivery on 12–14 February use regular prices. Code LOVE10 gives 10% off items (฿1,500+ items) for those advance Valentine’s deliveries (order by 11 February inclusive).

International Women's Day

For orders placed and delivered 7–8 March:

• Regular prices increase by 15%
• Minimum order value: 1,500 THB (items + delivery)

Advance orders (placed before 7 March) for delivery on 7–8 March use regular prices. Code WOMEN10 gives 10% off items (฿1,500+ items) for those advance Women’s Day deliveries (order by 6 March inclusive).

Thai Mother's Day

For orders placed and delivered 11–12 August:

• Regular prices increase by 15%
• Minimum order value: 1,500 THB (items + delivery)

Advance orders (placed before 11 August) for delivery on 11–12 August use regular prices. Code MOM10 gives 10% off items (฿1,500+ items) for those advance Mother’s Day deliveries.

New Year

For orders placed and delivered 30–31 December:

• Regular prices increase by 20%
• Minimum order value: 1,500 THB (items + delivery)

Advance orders (placed before 30 December) for delivery on 30–31 December use regular prices. Code NY10 gives 10% off items (฿1,500+ items) for those advance New Year deliveries (order by 29 December inclusive).

Ordering early for a peak delivery date does not add peak markup. Peak markup applies only when both the order date and delivery date fall inside the celebration window.

During peak periods, some flowers, colors, wrapping materials, or decorative elements may be unavailable. When necessary, we may use a suitable alternative of equal or higher value while preserving the bouquet's overall style.

Exact delivery times cannot always be guaranteed during major celebrations. Orders may also close early when our daily preparation or delivery capacity is full.

We recommend placing your order early to secure your preferred bouquet and delivery date — and to avoid peak-day pricing.

Thank you for your understanding and for choosing Lanna Bloom.